Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
For international orders, the return request must also be submitted within 10 days from the date of delivery.
To be eligible for a return, your item must be:
•    In the same condition as received 
•    Unworn or unused 
•    With tags attached 
•    In the original packaging 
•    Accompanied by proof of purchase (receipt or order confirmation) 
To start a return, please contact us at:
Email: zenshade2025@gmail.com
Returns should be sent to the following address:
HORIZON
Attn: Ito
3-4 Amase Minamimachi, Kita-ku
Okayama-shi, Okayama 700-0834
Japan
Tel: +81-86-225-1654
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
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International Return Shipping
For international returns, customers are responsible for:
•    Return shipping costs 
•    Customs duties 
•    Import taxes 
•    Handling or brokerage fees 
However, we will cover the cost if the item is defective, damaged, or if the wrong item was sent.
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Damages and Issues
Please inspect your order upon arrival and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item.
Please include:
•    Photos of the product 
•    Photos of the packaging 
•    Your order number 
We will evaluate the issue and provide a replacement or refund as appropriate.
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Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
•    Perishable goods (food, flowers, plants) 
•    Custom or personalized items 
•    Personal care products (for hygiene reasons) 
•    Hazardous materials or flammable liquids or gases 
We also do not accept returns for:
•    Sale items 
•    Gift cards 
Returns may also be refused if restricted by international import regulations.
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Exchanges
The fastest way to ensure you get the item you want is to return the item you have and place a new order once the return has been accepted.
For international orders, exchanges may not always be available, and customers may be asked to place a new order instead.
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European Union & United Kingdom 14-Day Cooling-Off Period
If the merchandise is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must still be:
•    Unused 
•    Unworn 
•    With tags 
•    In original packaging 
•    With proof of purchase 
Return shipping costs may still be the responsibility of the customer.
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Refunds
We will notify you once we have received and inspected your return.
If approved, you will be automatically refunded to your original payment method within 30 business days.
Please note that the following may not be refundable:
•    Shipping costs 
•    Customs duties and import taxes 
•    Payment processing fees 
If more than 60 business days have passed since your return was approved, please contact us at:
Email: zenshade2025@gmail.com